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TCR SMS Compliance Policy

Effective Date: December 12, 2024
Last Updated: December 12, 2024

Pro Tools Express Inc. is committed to ensuring compliance with The Campaign Registry (TCR), TCPA (Telephone Consumer Protection Act), and CTIA guidelines for SMS communications. This policy outlines our practices, procedures, and user rights to maintain transparency and adherence to regulations.

1. User Consent (Opt-In Policy)
We only send SMS messages to users who have provided explicit consent to receive communications from us. Consent is collected through:

  • Online intake forms with clear opt-in language (unchecked by default) when collecting phone numbers. Example:
"By providing your phone number, you agree to receive automated SMS messages from Pro Tools Express Inc. regarding appointments, promotions etc. Msg & Data rates may apply. Text STOP to cancel, HELP for help. Consent is not a condition of purchase."


Opt-In Message Requirements:
When users opt in, they receive a confirmation message containing:

  • Our brand name Pro Tools Express Inc.
  • Instructions for opting out by texting "STOP."
  • Information about how to get help by texting "HELP."
  • Message frequency (e.g., "You will receive 1 messages per day").
  • Disclosure about potential fees: "Msg & Data rates may apply."

 

2. Privacy Policy on Website
Our website includes a compliant privacy policy that outlines how we collect, store, and use user data, including phone numbers. The privacy policy includes:

  • A clear explanation of the purpose for collecting phone numbers (e.g., SMS communication).
  • A statement about data security and how personal information is protected.
  • A declaration that we do not sell or share user data with third parties without consent.
  • Instructions for contacting us regarding privacy concerns (email, phone, or address).

 

3. Clear Messaging Requirements
Opt-In Message Example:

"Welcome to Pro Tools Express Inc.! You’ve opted in to receive SMS updates. Msg & Data rates may apply. Text STOP to opt out or HELP for support. You’ll receive 2 messages per week."

Opt-Out Message Example:

"You’ve opted out of Pro Tools Express Inc. SMS messages. No further messages will be sent."

HELP Message Example:

"Support from Pro Tools Express Inc.: Text HELP for assistance. Contact us at greg@netzerotools.com/818-419-8453/https://netzerotools.com/pages/contact-us]. Msg & Data rates may apply."

 

4. Message Frequency and Delivery
We clearly communicate the expected frequency of SMS messages during the opt-in process. Example: "You’ll receive up to 5 messages per month." Messages are only sent between 8 AM and 9 PM local time to the recipient to comply with delivery restrictions.

5. Opt-Out Policy
Users can opt out of SMS communications at any time by replying with "STOP," "CANCEL," or "UNSUBSCRIBE." Upon receiving an opt-out request:

  • A confirmation message is sent to acknowledge successful opt-out.
  • Example: "You’ve opted out of Pro Tools Express Inc.'s SMS messages. No further messages will be sent."
  • No additional messages will be sent unless the user opts back in.

 

6. HELP Assistance and Support
Users can text "HELP" to receive support information, including:

  • Brand name Pro Tools Express Inc.
  • Contact details for customer support (email, phone, or support website).
  • Example: "Support from Pro Tools Express Inc.: Contact us at greg@netzerotools.com or call 818-419-8453. Msg & Data rates may apply."

 

7. Data Privacy and Security
We prioritize user data protection and ensure:

  • Personal information, including phone numbers, is securely stored and accessed only for the purposes outlined during opt-in.
  • User data is not shared or sold to third parties without explicit consent.
  • Our privacy policy, available on our website, provides complete details.

 

8. Compliance with Federal and State Laws
We comply with all relevant regulations, including:

  • TCPA (Telephone Consumer Protection Act): Users must provide explicit consent before receiving SMS communications.
  • CTIA Guidelines: All messages comply with CTIA content standards.
  • The Campaign Registry (TCR): Our SMS campaigns are registered to ensure transparency and carrier compliance.

 

9. Customer Support Options
For assistance or questions, users can:

  • Text "HELP" for automated assistance.
  • Contact our support team at:
    • Email: greg@netzerotools.com
    • Phone: 818-419-8453
    • Website: https://netzerotools.com/pages/contact-us

 

10. Prohibited Content and Practices
We ensure that our SMS messages:

  • Do not include unlawful, misleading, or fraudulent content.
  • Exclude any promotion of illegal activities or adult content.
  • Are sent only to users who have opted in.

 

11. Updates to This Policy
This policy is reviewed and updated regularly to reflect changes in regulations or our practices. Any updates will be communicated on our website at https://netzerotools.com